Complaints, Comments & Suggestions

We constantly strive to ensure that all our patients receive good care and attention and we welcome any suggestions or comments as to how we can improve our service.

We realise that sometimes things do not go as smoothly as we would wish and if you think this has happened please inform a member of staff who will inform either the Practice Manager who in turn will investigate the complaint and contact you directly. We do take all complaints very seriously and try to learn from them.

We would be pleased to send you a copy of our complaints procedure on request and will try to resolve your complaint at a local level.

It is understood that sometimes the complainant does not feel comfortable with raising their complaint or concern with the Surgery directly.

If you wish to raise your complaint outside the Practice please contact:

NHS England

P.O. Box 16738


B97 9PT

Tel 0300 31 22 33 (Monday to Friday 8.00 am – 6.00 pm, excluding English Bank Holidays)