Information


Opening Hours

Monday 8:00AM – 6.30PM
Tuesday 6:45AM – 6:30PM
Wednesday 8:00AM – 6.30PM
Thursday 8.00AM – 6:30PM
Friday 8:00AM – 8.00PM
Saturday We are now open the third and fourth Saturday of the month (9.00 am – 1.00 pm)

Please note that the Surgery is fully open at 8.30.  8.00 – 8.30 am is for emergency telephone calls

Registration

To register with the Practice we need your medical card or, alternatively, we can give you a form to complete.  You will be asked to complete a short questionnaire.  Photo identification is required and proof of address.

Appointments

Consultations are by appointment only and our staff  will do their best to give you a time convenient for you, with a Clinician of your choice.  However if your request is urgent you will be offered the first available appointment.  Certain appointments can be pre-booked in advance.   (Online, via My GP app, telephone or in person).

Surgery Hours

There is a surgery every weekday morning between 9.00 am and 11.00 am by one or both doctors.   We now hold an early morning surgery on Tuesday morning from 6.45 am to see either the Practice Nurse or Health Care Assistant.  A surgery is held between 4.00 and 6.00 pm each evening with the exception of a Thursday evening which is for emergencies only.  The Surgery is open on Saturday mornings (usually the last two Saturdays of the month).

The Surgery will close on the following Tuesdays at 1.00 pm and re-open again on Wednesday morning:
Dates for 2020/2021 Protected Training sessions are as follows:

  • 14.07.2020
  • 08.09.2020
  • 13.10.2020
  • 10.11.2020
  • 12.01.2021
  • 09.02.2021
  • 09.03.2021

Medical Students

The Practice is involved in the teaching and training of medical students from the University of Manchester.  The doctors in the Practice closely supervise the students.  It is important for the students to talk to people about their health and illnesses.  This helps them understand how illness affects people and how they cope.  You may be asked to help us in this teaching.  Please note this is entirely voluntary and you may say “no” to this request at any time.  If you have any questions please do not hesitate to ask.

How do I sign into my GP App?

To get started with my GP App you need to download  it to your mobile device.  You also need to be registered with the Surgery’s on line services, which will then provide you with log in details, i.e. Linkage Key, ODS Code and account ID.  You will be asked to provide photo ID and proof of address.

Repeat Prescriptions

THE PRESCRIPTION LINE WILL BE CHANGING –

This will be available from 11.00 am – 1.00 pm and can only be used by patients who are over 65, or housebound.  For all other patients you will be able to order your medication in the following ways:

In person at the Surgery- using the post-box in reception 

Via email [email protected]

Using patient access https://www.patientaccess.com

Please allow 48 hours for repeat prescriptions.  If you are unable to collect the prescription yourself, it may be collected by a third party, over the age of 14 years.  The prescription may be collected by a chemist of your choice.  The majority of prescriptions will go via EPS to the chemist the patient has opted to use.

Veteran Friendly Surgery

The Surgery has a Certificate of Accreditation for meeting the standards required to become an Armed Forces veteran friendly accredited GP Practice and supporting the healthy commitments of the Armed Services Covenant.

Patients Rights & Responsibilities 

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients.

If a patient is violent or abusive, they will be warned to stop their behaviour.  If they persist, we may exercise our right to take action to have  them removed, immediately if necessary from our list of patients.

Complaints, Comments & Suggestions

We constantly strive to ensure that all our patients receive good care and attention and we welcome any suggestions or comments as to how we can improve our service.

We realise that sometimes things do not go as smoothly as we would wish and if you think this has happened please  inform a member of staff who will inform either the Practice Manager who in turn will investigate the complaint and contact you directly.  We do take all complaints very seriously and try to learn from them.

We would be pleased to send you a copy of our complaints procedure on request and will try to resolve your complaint at a local level.

It is understood that sometimes the complainant does not feel comfortable with raising their complaint or concern with the Surgery directly.

If you wish to raise your complaint outside the Practice please contact:

NHS England

P.O. Box 16738

Redditch

B97 9PT

Tel 0300 31 22 33 (Monday to Friday 8.00 am – 6.00 pm, excluding English Bank Holidays)

Confidentiality

You can be assured that anything you discuss with any member of the Practice staff will remain confidential.  It is important that the NHS keeps accurate records about your health and treatment so that those treating you can give you the best possible care.  This information may be used for management and audit purposes.  However, it is only usually available to, and used by, those involved in your care.  You have the right to know what information we hold about you.

7-Day Access

We have joined with some other surgeries to provide a service over seven days.

As a group of practices  we will now be offering a LIMITED number of evening and weekend appointments.

We will hold surgeries the last two Saturdays of each month –

GP APPOINTMENTS – 9.00 am  – 12 noon

Friday Evenings – GP APPOINTMENTS 6.30 – 8.00 PM

The remaining Saturday surgeries will be held at either Withnell Health Centre or Whittle Surgery

GP appointments will also be available on Sundays at Withnell and Chorley Health Centres.

If you would like to book any of these appointments, please ring the normal surgery number during our routine hours.

Out Of Hours Calls

If you need medical attention when the Surgery is closed, please ring NHS 111.  (Please note all calls  to 111 are recorded).  You will be assessed, given advice and directed to the local service that can help you best.  Calls to NHS 111 are free from both landlines and mobile phones.  If you have a medical emergency, for example chest pain, shortness of breath or symptoms of a stroke ring 999.

Clinics

The following is a list of clinics currently offered at the Practice:

Anti-coagulant Clinic

Antenatal Clinic

Baby Clinic 

Chronic Disease Clinics

Phlebotomy Clinic

Smoking Cessation Advice Clinic

Podiatry Clinic (for diabetic patients)

Disabled Access

The main access to the Surgery, which is at the front of the building, is easily accessible for wheelchair users.  There is also a ramp to the rear of the building.  We provide a disabled friendly toilet.  If you have any disability that would make using the surgery difficult, please inform reception on your arrival and we will make every effort to assist.requirementsWheelchair access is possible throughout the building.

Carer

IF YOU ARE A CARER OR CARE FOR SOMEONE

Please contact the Surgery with the relevant information.

 

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