The right care from the right person, first time
As a practice we are very pleased to be moving forward with Care Navigation.
When you call the Surgery to book an appointment, you might notice our administration team will ask you certain questions about how we may be able to help you. Drs Singh and Siddiqui and the wider clinical team have requested that staff now ask all patients for a brief indication of what their appointment is for.
This is because we have launched a new scheme called Care Navigation. This means our admin team has been trained to make sure that they can assist you to find the best service for your needs, so you can receive the correct care, faster. Any information that you disclose with our team will remain completely confidential. As a result of this high quality training, our team will be skilled in directing you to the most suitable clinician or service for your care.
Our Admin team will in no way give clinical advice. Instead this new system is about offering our patients the option to see more suitable health professionals in our Surgery team, or even somewhere else within the community services, such as Podiatry, Dental Services, Minds Matter, Support Groups and Pharmacy. If these additional services can assist with your problem directly, you will often be quicker and may mean that you will not need to see a GP at all.
Helping you to Choose
The choice is always the patient’s and it is up to you if you wish to disclose information to our administration team.
Patients will never be refused an appointment with a GP, but we trust the next time you contact our Surgery and speak with our administration team that you will see the value of consulting with alternative healthcare professionals.
The following are services that our patients can self refer into:
- Physiotherapy – 01772 520900 (option 1)
- Antenatal – 01772 524726
- Inspire Drug and Alcohol Service – 08081 698673 (option 4)
- Continence Team – 01772 777480
- Minds Matter – 01772 643168 or visit https://www.lscft.nhs.uk/mindsmatter2-contact-us-self-referral